App-store purchases
Refunds for purchases made through Google Play, Apple or another application marketplace are requested and processed through that marketplace, subject to its rules and applicable consumer law. ASEEM will assist with entitlement issues but cannot collect passwords, OTPs or payment-card details.
Direct digital services
For an accidental duplicate charge, non-delivery of a purchased entitlement, or a material technical defect that ASEEM cannot remedy within a reasonable period, request review within 14 days of payment. Consumption of substantial downloadable or personalised content may affect eligibility where permitted by law.
Institutional and professional work
Custom development, licences, demonstrations, consulting, publishing and institutional services follow the signed proposal or agreement. Amounts already earned for completed milestones, third-party costs or accepted deliverables may be non-refundable unless the agreement or law provides otherwise.
How to request
Use the refund request form with the product, purchase email, provider and order/invoice reference. Do not provide full financial credentials. ASEEM ordinarily acknowledges a complete request within 7 business days. Approved refunds return through the original provider and processing time depends on that provider.
Statutory rights
This policy does not limit non-waivable rights available under applicable consumer law.