Request permanent account deletion
- Use the in-product Registration/Profile → Account & Cloud Sync → Delete account control when available; or
- Email aseemicpl@gmail.com from the registered email address with the subject “Astroverse account deletion request”.
- State the registered email and do not send a password, OTP or payment-card details. A parent or guardian may make a request for a child.
What is deleted
Following verification, ASEEM deletes the account, profile, cloud-synchronised product data, authentication records no longer needed for security, and feedback linked solely to that account, ordinarily within 30 days.
What may be retained
Transaction, tax, fraud-prevention, dispute and security records may be retained only for applicable legal or legitimate-security periods. Residual encrypted backups may take up to 90 additional days to expire. Retained records are isolated from ordinary product use.
Data on the device
Deleting a cloud account may not remove local data. Use the product’s clear-data control, Android/iOS application settings, or uninstall the app to remove local copies.